Hotel Policies

Learn More About Hotel Casa Encantada

Casa Encantada is one of the best hotels in Antigua for guests who seek remarkable and authentic places to stay. To assist with your travel planning, please find our policies below.


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Check-In and Check-Out Times

Check-in: After 3pm
Check-out: Before 11am

Hotel Policies

  • The rates are subject to change.
  • This property is completely non-smoking.
  • All reservations require a credit card guarantee at the time of booking and will be charged at any time after free cancellation period ends (check the specific rate cancellation policy that you chose). If a no-show occurs, we will not make any refund. Cancellations are not accepted during Easter Week and New Year’s Eve.
  • Children under 12 stay free in their parents’ room.
  • To ensure the safety and well-being of your children, our front desk staff will kindly ask you to present the identification of each child upon your arrival.
  • Pets are not accepted.
  • Late checkout - A US$50 fee will be charged for a late checkout.
  • Extra adult - US$25 plus taxes, including breakfast
  • Adult rollaway - US$25
  • Valet parking - free of charge
  • 12% standard food and beverage gratuity: a suggested tip is added to invoice