Safe Travel | Casa Encantada

We appreciate and value your continued loyalty and preference; your health and safety is always our top priority and we are taking measures to stop the spread of the virus in our facilities, with the commitment of our staff and the collaboration of our guests.

To preserve the work and operations of our Staff, we have blocked areas, so we ask for your understanding if we cannot assign in your preferred area; however, our efforts are always focused on providing you with a unique experience during your stay.

Hospitality is our passion and we do it with pleasure and pride. As always we love to see you and serve you very soon.

COVID TEST

We have at your disposal our contacts for the antigen and/or PCR testing for Covid-19 to return to your country or if you have any symptoms or suspicions; we offer the service of certified laboratories, with the test done in their facilities or if you prefer, in the hotel infirmary and the result is delivered in 30 minutes in digital or printed form, depending on the required type of test. Contact our Concierge or Reception to coordinate services and costs

We have implemented the following security measures and protocols within the facilities:

Upon entering the establishment, clean the soles of the shoes with disinfecting liquid. We will disinfect your luggage and provide alcohol in gel for your hands
Daily temperature measurement (must go to the Front Desk)
Use a mask all time when you were in common areas
Hand washing with soap and water. Alcohol-based antibacterial products are available at different points on the property
Cover the mouth and nose with disposable tissues or the inner corner of the elbow when coughing or sneezing.
Maintain social distance, at least 1.5 meters from each other
Respect our guidance for the maximum number of people in different areas
Avoid close contact with someone who has a cold with flu-like symptoms.
Avoid hugging, kissing, shaking hands, and sharing objects with others.
In the event that any guest presents suspicious symptoms of COVID-19, it will be reported to the authorities and we have an area available to quarantine, if necessary.
Pool and laundry service are not available
We reserve the right of admission

In case of presenting any symptoms, they must report it to their immediate boss and stay at home.
In their work areas, they maintain a minimum distance of approximately one and a half meters, between person and person
Mandatory use of masks in all areas and at all times
Mandatory use of gloves when working with food
They also attend to all the recommendations made to guest

We have taken protocols of the World Travel & Tourism Council, to support us and have common action plans that provide an authentic and meaningful experience, in which people are and feel safe during their stay, including these measures and protocols within the facilities:

Porta Hotels Protocol

World Travel & Tourism Council Protocol

As a result of our commitment to working hard to develop sanitary measures that minimize the risk of contagion in workers, suppliers and tourists, we have been recognized by the Guatemalan Institute of Tourism, with the seal of tourist biosecurity